How the Fountains care home is responding to Coronavirus (Covid-19)

Safeguarding the health and wellbeing of our residents and teams remains our highest priority. As older people in care homes are among the most vulnerable groups in the transmission of the COVID-19 virus, we have taken preventative steps to protect those in our care and employment.

Following an increase in the number of cases of COVID-19 in the local area, our home is now closed to all but essential visiting.

We know this will come as a disappointment to many, but we must do everything we can to protect those in our care.

If you believe your visit to be essential, please email or call the home to discuss with the manager.

The home manager will update relatives directly as the situation changes.

Once again, we want to thank you for your patience and understanding at this difficult time.

We will continue to review these steps daily and will update this webpage with our latest position.


Restricted visiting does not mean you have to lose touch. We have contingencies in place to ensure that you can still speak to, and in many cases still see relatives in our care during the outbreak. Through the use of phone and video calls, and where applicable a care home’s social media channels, we will ensure that you remain in contact with loved ones, and they remain in contact with the wider community.

We are also regularly writing to our residents’ relatives to keep them informed of any changes or updates to our plans.


In addition to closing our home to visitors, we are also committed to:

  • Routine testing of staff and residents.
  • Residents’ checked twice a day for temperature and symptoms.
  • Staff temperature and symptom check each day.
  • Ensuring our care teams are aware of the key symptoms of COVID-19 and how to monitor them in residents and team members.
  • Enforcing thorough hand washing and hand sanitisation station use.
  • Routine deep cleaning.


It has always been our view that getting out of lockdown would be more complicated than going into it. Clearly all residents in our homes are highly vulnerable, as are many of their loved ones. We need to ensure that the actions we take do not significantly increase the rate of infections.

We are acting on the advice and guidelines provided by Public Health England, Public Health Wales, and Health Protection Scotland. As the situation changes, we will constantly review and adapt our approach. We will update this page in line with the most current Government information and advice.


If you have any further questions about our response to COVID-19 or the situation at our home, simply call the Care Home Manager or Person in Charge at the home.

We thank you for your co-operation and for considering the health and wellbeing of our residents at this time.

Useful Links

Want to know more about Covid-19? Please have a look at some of the links below.

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